Ship & Return

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SHIPPING
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FREE SHIPPING
Free shipping in USA for orders above $35
Otherwise LOW FLAT RATE PER ORDER applies

PROCESSING TIME
2-3 business days
**custom or make-to-order items require more days**

SHIPPING TIME
USA: 2-4 business days (1-2 days optional upgrade)
INTERNATIONAL: 7-21 days (6-10 days optional upgrade)

CANCELLATION
We don't accept cancellations. Please contact us before shipping if you have any problems with your order.

PACKAGING
Items are mostly sealed in poly bags or reusable garment poly bags to prevent water damage (rain and snow).
Poly mailers (envelope) or USPS boxes will be used depending on shipping option selected.

FREE GIFT PACKAGING with a card (to xxx, from xxx, personal message: xxx). Just leave a note in your order. We will insert a packing list (without price of item) instead of the receipt.

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RETURNS
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We gladly accept returns and exchanges:

  • Contact us within: 14 days of purchase
  • Ship items back within: 30 days of purchase
  • If 30 days have gone by, we can’t offer a refund or exchange.

Because of the nature of these items, we can't accept returns for:

  • Custom, altered or personalized orders
  • FINAL SALES items
  • Face masks

FREE EXCHANGE (USA only)

  • If you reside in USA, contact us to request for return label (print out)
  • Items may be exchanged for other styles, colors and sizes (subject to availability).
  • If exchanged items are not available, you may receive store credit.

STORE CREDIT (including shipping fee)

  • Once your return is received and inspected to be in original condition, you will receive the store credit in the form of coupon code equivalent to your total payment including shipping fee, within a week.

REFUND (excluding shipping fee)

  • Once your return is received and inspected to be in original condition, your refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within a month.
  • Shipping fee is non-refundable, including free shipping orders. Cost of shipping will be deducted from the refund.

PAYMENT GATEWAY

All online transactions (including foreign currency) are handled by the USA payment gateway. We do not keep your credit card number and bank details. Refund amount will appear in your original method of payment within a few days (depending on banks).

FOREIGN CURRENCY

We do not know the currency conversion rate used for your transaction as it changes daily and depending on banks. These are handled by the payment gateway automatically. Because currency conversion rates fluctuate, the rate at the time of the payment is often different from the rate at the time of the refund. As a result, the converted amount that you pay for the order usually doesn't equal the converted amount for your refund. You can gain or lose money with refunds because of currency conversions. Contact us if you get a loss due to currency conversion.

Ship & Return

*************************************
SHIPPING
*************************************

FREE SHIPPING
Free shipping in USA for orders above $35
Otherwise LOW FLAT RATE PER ORDER applies

PROCESSING TIME
2-3 business days
**custom or make-to-order items require more days**

SHIPPING TIME
USA: 2-4 business days (1-2 days optional upgrade)
INTERNATIONAL: 7-21 days (6-10 days optional upgrade)

CANCELLATION
We don't accept cancellations. Please contact us before shipping if you have any problems with your order.

PACKAGING
Items are mostly sealed in poly bags or reusable garment poly bags to prevent water damage (rain and snow).
Poly mailers (envelope) or USPS boxes will be used depending on shipping option selected.

FREE GIFT PACKAGING with a card (to xxx, from xxx, personal message: xxx). Just leave a note in your order. We will insert a packing list (without price of item) instead of the receipt.

*************************************
RETURNS
*************************************

We gladly accept returns and exchanges:

Because of the nature of these items, we can't accept returns for:

FREE EXCHANGE (USA only)

STORE CREDIT (including shipping fee)

REFUND (excluding shipping fee)

PAYMENT GATEWAY

All online transactions (including foreign currency) are handled by the USA payment gateway. We do not keep your credit card number and bank details. Refund amount will appear in your original method of payment within a few days (depending on banks).

FOREIGN CURRENCY

We do not know the currency conversion rate used for your transaction as it changes daily and depending on banks. These are handled by the payment gateway automatically. Because currency conversion rates fluctuate, the rate at the time of the payment is often different from the rate at the time of the refund. As a result, the converted amount that you pay for the order usually doesn't equal the converted amount for your refund. You can gain or lose money with refunds because of currency conversions. Contact us if you get a loss due to currency conversion.