We gladly accept returns and exchanges:
- • Submitting the form below
- • Ship items back within 30 days of purchase.
- • After 30 days, we can’t offer refund or exchange and will offer store credit instead.
- • Item must be unused, unwashed, in the original packaging and in the same condition that you received it (e.g. tagged brand card, with hanger, no missing parts etc).
- • Please do not send your purchase back to the manufacturer.
- • USA customers who ordered above $35 may request for one complimentary return label.
- • USA customers who ordered under $35 are responsible to pay for return shipping. We recommend USPS economical ground shipping.
- • International customers are responsible to pay for return shipping.
Because of the nature of these items, we can’t accept returns for:
- • Gift cards
- • Perishable goods such as food
- • Health and personal care items
- • Custom, altered or personalized orders
- • Final sales items, including "Doorbusters", "Clearance"
- • Costumes and themed clothing
There are certain situations where only partial refunds are granted:
- • Items with obvious signs of use
- • Clothing with “brand tag” detached
- • Games that have been opened
- • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
REFUNDS
- • Once your return is received and inspected to be in original condition, your refund will be processed.
- • Once approved, credit will be applied to the credit card or original method of payment, within a week.
- • All transactions (incl. foreign currency) are handled by the payment gateway.
- • We do not keep your credit card number and bank details.
- • Shipping fee incurred won't be refunded by carriers (USPS, DHL, etc).
LATE OR MISSING REFUNDS
- • If you haven’t received a refund yet, first check your bank account again.
- • Then contact your credit card company, it may take some time before your refund is officially posted.
- • Next contact your bank. There is often some processing time before a refund is posted.
- • If you’ve done all of this and you still have not received your refund yet, please contact us.
FOREIGN CURRENCY
- • We do not know nor control currency conversion rate as it changes daily.
- • These are handled by the payment gateway automatically.
- • Because conversion rates fluctuate, the rate at the time of the payment is often different from the rate at the time of the refund.
- • As a result, the converted amount that you pay for the order usually doesn't equal the converted amount for your refund.
- • You can gain or lose money with refunds because of currency conversions.
- • Contact us if you get a loss due to currency conversion.
EXCHANGES
- • We only replace items if they are defective or damaged.
- • Items may be exchanged for other styles, colors and sizes (subject to availability).
- • We process exchange fast within a week.
GIFTS
- • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
- • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
READY TO RETURN?
Please complete and submit the form below.