Returns & Exchanges

We gladly accept returns and exchanges:

  • • Submitting the form below
  • • Ship items back within 30 days of purchase.
  • • After 30 days, we can’t offer refund or exchange and will offer store credit instead.
  • • Item must be unused, unwashed, in the original packaging and in the same condition that you received it (e.g. tagged brand card, with hanger, no missing parts etc).
  • • Please do not send your purchase back to the manufacturer.
  • • USA customers who ordered above $35 may request for one complimentary return label. 
  • • USA customers who ordered under $35 are responsible to pay for return shipping. We recommend USPS economical ground shipping.
  • • International customers are responsible to pay for return shipping.

Because of the nature of these items, we can’t accept returns for:

  • • Gift cards
  • • Perishable goods such as food
  • • Health and personal care items
  • • Custom, altered or personalized orders
  • • Final sales items, including "Doorbusters", "Clearance"

There are certain situations where only partial refunds are granted:

  • • Items with obvious signs of use
  • • Clothing with “brand tag” detached
  • • Games that have been opened
  • • Any item not in its original condition, is damaged or missing parts for reasons not due to our error


  • • Once your return is received and inspected to be in original condition, your refund will be processed.
  • • Once approved, credit will be applied to the credit card or original method of payment, within a week.
  • • All transactions (incl. foreign currency) are handled by the payment gateway.
  • • We do not keep your credit card number and bank details.
  • • Shipping fee incurred won't be refunded by carriers (USPS, DHL, etc).


  • • If you haven’t received a refund yet, first check your bank account again.
  • • Then contact your credit card company, it may take some time before your refund is officially posted.
  • • Next contact your bank. There is often some processing time before a refund is posted.
  • • If you’ve done all of this and you still have not received your refund yet, please contact us.


  • • We do not know nor control currency conversion rate as it changes daily.
  • • These are handled by the payment gateway automatically.
  • • Because conversion rates fluctuate, the rate at the time of the payment is often different from the rate at the time of the refund.
  • • As a result, the converted amount that you pay for the order usually doesn't equal the converted amount for your refund.
  • • You can gain or lose money with refunds because of currency conversions.
  • • Contact us if you get a loss due to currency conversion.


  • • We only replace items if they are defective or damaged.
  • • Items may be exchanged for other styles, colors and sizes (subject to availability).
  • • We process exchange fast within a week.


  • • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Please complete and submit the form below.